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FAQ

Your Inquiries Answered

Where do you deliver?

Currently we deliver only within the Sydney region.  You can order online and put your delivery date in special instructions. 

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For other cities and states, please subscribe to our newsletter (scroll below) so you will be notified when delivery commences in your area.

How much does shipping cost?

We currently offer delivery across Greater Sydney, with options for various locations and order values:

  • Local Delivery (within 10km radius of Norwest, NSW): $9.95 (if not in the free delivery area)

  • Greater Sydney Delivery (11km-45km radius from Norwest, NSW): $14.95

  • Free Local Delivery: For orders over $25 to the following suburbs: Kellyville, North Kellyville, Castle Hill, Baulkam Hills, Bella Vista, Glenwood, Parklea, Stanhope Gardens, Quakers Hill, Marayong, Colebee, Marsden Park, Schofields, Riverstone, The Ponds, and Rouse Hill.

  • Free Greater Sydney Delivery: For orders over $100 (up to 50km from Norwest, NSW).

I have ordered my Pies, how long do I have to wait?

We typically deliver orders the same day. However, please allow 1-3 business days for delivery, with a maximum of 5 business days in some cases.
 

Our dedicated customer service team will contact you within 2 hours of placing your order to confirm the exact delivery date and time.
 

To request a specific delivery date and time, please indicate your preference during checkout, and we will do our best to accommodate your request.
 

For urgent orders or if you have any questions, please don't hesitate to contact us directly at 0423092989.

How spicy are the pies?

Our pies are family-friendly and typically served at a mild to medium spice level, perfect for a wide range of palates.

For bulk orders with specific spice preferences, please indicate your requirements in the "Special Requests" section on the product page when placing your order.

Are your pies fully baked?

We now offer frozen pies that are ready to eat once reheated for your convenience.

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If you opt for freshly baked pies, the pies are baked the morning of your delivery date in a DA approved commercial kitchen with a food safety supervisor on site at all times.

 

We recommend that you place your pies in a refrigerator and consume them within 3 days or put them in the freezer for up to 12 months.

How do you reheat the pies?

Reheating pies is a breeze:  

Freshly Baked: 

1. Oven - 160 Degrees fan forced for 15 minutes

2. Air Fryer - 160 Degrees for 10 minutes

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Frozen:

1. Oven - 160 Degrees fan forced for 25 minutes

2. Air Fryer - 160 Degrees fan forced for 15-18 minutes

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* All ovens are built different, so please refer to your instruction manual

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